Tech Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each assistance request you submit to us will be replied to within maximum 60 min. If your support ticket or email calls for additional assistance from a server admin, we will timely forward it and leave a note to notify you that your case is being worked on. If you order our Optional Admin Services package, any of the server management tasks included there will be completed at a time of your preference.
A First–Rate Customer Care Service
Our customer support team will be online for you 24–7–365 should you need help while working with the Site Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. What is more if you require assistance handling the ordinary admin tasks on your server, you can take advantage of the Optional Admin Services package, which includes backup hard disk drive space, Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting services, etc.
A User–Friendly Help Section
Each dedicated web hosting plan is fitted out with our free–of–cost Site Control Panel, which boasts an integrated knowledgebase and a selection of step–by–step video tutorials. Whenever you require help working with the Site Control Panel, just click on the Help or Videos buttons located in the upper right corner.