Despite the fact that this isn't the mainfactor for you to identify a dependable cloud hosting provider from a bad one or a reseller from an actual supplier, having the option to call and consult with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to reach someone every time you're looking for assistance. The phone support for web hosting services may vary from standard to experienced, so the problems which can be resolved through a phone call vary based on the specific service provider. In the general case, these issues are more basic and include billing or first level technical issues because more complex tasks usually need a support ticket where both you and the administrators can track the proceedings with a given issue. However, the option to call your provider will save you considerable time and efforts for the numerous tiny problems that will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
Our cloud hosting packages include phone support 14 hours a day even on public holidays, so that if you do not have an account yet, you will be able to call us and learn more about our services or if we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the phone number which is closer to you. In case you're an existing customer, we will help you timely with all the general and billing issues and with a number of tech issues to save you time and efforts - we are aware of the fact that in some cases it is quicker to speak with a live person and get things done instantly. Certainly, some problems simply cannot be resolved on the phone, so in such a case you can use our ticketing system.