Should you ever experience a problem with your website and be incapable of coping with it yourself, ask the hosting company’s technical support team to help you get the website back online. A quick solution would be best, but lots of companies respond within twenty four hours and even more, especially if you’re dealing with a reseller. Even if the problem can be resolved with ease, your site may not work properly or it may not be reachable at all for a lengthy period, so you may lose prospective customers since it is pretty unlikely that anyone would be happy to return to a website that’s inoperative. With that being said, you should make sure not only that you can reach your hosting company, but also that they can respond and help you in a well-timed fashion. If a software app update does not proceed as planned or you delete something by accident, for instance, the website should be restored speedily so as to prevent prolonged inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours and hours on end, or even all day, to get an answer to a technical support ticket or an e-mail. Regardless of when you contact us, we will help you out within one hour max with any technical and sales enquiries you might have. In reality, our actual response time hardly ever exceeds 20 to 30 minutes. Since we are available to you 365 days a year, you’ll always receive help in a well-timed fashion and we realize precisely how crucial that is in the digital era. Soon after you contact us, we will reply to your enquiries. If you stumble upon any technical problem, we’ll rectify it instead of you, or we will give you all the required information if there’s something that you have to do yourself.