If your web hosting provider supplies live chat support, you are able to talk with an agent in real-time and find out useful info or get an issue resolved in a timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with Internet connection, therefore you will not pay any fees in case you are in another state or country. In addition, it is a lot easier to copy and paste info like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the telephone. The real-time chat is also a considerably faster approach to contact the website hosting provider's support crew as compared to using a ticketing system. Last, but not least, when some issue needs a little more time to be resolved, you'll be able to do something else while you wait for assistance on the live chat, therefore you will not lose time - something that's impossible in case you're on the telephone.

Live Chat Support in Cloud Hosting

As we consider the fact that various issues are easily resolved when you speak with a live person, we supply a live chat service for all of our potential and existing clients. Our chat is online every single day and our support representatives can assist you with a number of questions and troubles. If you are not our client yet, you're able to find out more about our cloud hosting packages and the hosting environment in general so that you can make sure that your websites will run properly on our servers. If you already have an account and you've got some questions or you encounter any problems with any of our solutions, you will be able to get in touch with us through the live chat and we will provide the needed details or assist you to troubleshoot the issue. You'll have to open a support ticket for specific troubles which need more time or the expertise of a sysadmin, still for numerous standard problems you can receive help on the spot.