A ticketing system is the most popular channel of correspondence that web hosting companies offer to their customers. It is most often part of the billing account and is the best way to solve a problem that takes some time to examine or that has to be escalated to a sysadmin. In this way, all comments provided by either party will be stored in one place in case somebody else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which means that you will have to log in and out of at least two accounts in order to perform a particular operation or to reach the company’s help desk staff. In case you want to administer a couple of domain names and each one is hosted in its very own account, you’ll need to use an even larger number of accounts at the same time. In addition, it can take a considerable amount of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you are browsing through your website files or editing different account settings. The ticketing system is being closely monitored 24x7 by our customer service technicians and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain support. In stark contrast with some hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request info concerning any technical or billing problem. You can also see a variety of educational articles, which will help you solve the commonest problems yourself.