24/7 Customer Support
Why is the availability of a high quality customer support service crucial on today?s Internet hosting marketplace? Which are the regular customer support channels?
The customer support that you'll get from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical issue with a current account. Prompt and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine website hosting supplier and not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them right away, it's very likely that you will wait for a couple of days so as to get an answer to any query, which means that your websites may remain offline for quite some time. In contrast, a provider which provides various ways of communication and has a tech support team available all the time can assist you right away and help you minimize or totally avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and technical support for all our cloud plans. Even if you are not our client yet and you have some questions, we will give you a hand in a timely manner and give you the needed info, to give you a choice to make the very best decision when you acquire your new hosting account. We're available at any moment, including holidays and weekends, and we provide various ways of communication to get in touch with us - live chat, phone, emails and support tickets. For your benefit, we now have several phone numbers around the world, so you can call the one which is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for several days to get support for any task or issue, whatever its difficulty.